Frequently Asked Questions
Clear answers about Reba Gold rituals, botanical purity, shipping timelines, and customer satisfaction.
Sik-Sac Formulations & Ayurvedic Science
What makes Sik-Sac Hair Oil unique?
Sik-Sac Hair Oil is crafted using authentic Kshir Pak Vidhi where potent wild herbs are slow-infused in cold-pressed virgin oils over uninterrupted hours. This transfers the full bio-active phytomolecules directly into the oil without harsh thermal degradation.
How soon can I expect to see visible hair fall reduction?
Most customers notice a significant reduction in shower shedding and brush fall within 14-21 days of regular application (2-3 times a week). Root strength and natural scalp balance typically improves after consistent use.
Is Sik-Sac Shampoo safe for daily use and treated hair?
Yes, 100%. Our shampoo is completely sulfate-free, silicone-free, and paraben-free. It uses gentle natural plant glucoside cleansers derived from Soapnut (Reetha) that do not strip salon dyes or natural scalp moisture.
Logistics, Delivery & iCarry Tracking
How do I track my order once dispatched?
The moment your payment is verified, our automated dispatch generates your unique AWB tracking number. You will receive live SMS and email updates with direct courier tracking links.
How long does shipping take across India?
Metro cities (Bengaluru, Mumbai, Delhi-NCR, Chennai, Hyderabad) receive express delivery in 2-3 business days. Non-metro regions and tier-2/3 towns are delivered within 4-5 business days via BlueDart and Delhivery express couriers.
What are the shipping charges?
All orders above ₹999 qualify for complimentary FREE Express Shipping. Orders below ₹999 have a nominal flat delivery charge of ₹99.
Payments, Returns & Authenticity
What payment methods are supported?
We accept all major UPI apps (Google Pay, PhonePe, Paytm), Credit/Debit cards (Visa, Mastercard, RuPay, Amex), and Net Banking through our 256-bit SSL secured Razorpay gateway.
What if my parcel arrives damaged or incomplete?
We stand 100% behind our craftsmanship. In the rare event of transit damage, simply email us a photo at care@rebagold.com or WhatsApp us within 48 hours of delivery, and we will issue an immediate priority replacement at zero extra cost.